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Spotacasa

How it works

Furnished and unfurnished homes, short or long term — found, booked and paid entirely online, with people who check everything for you.

Booking, step by step

Simple and safe, from search to keys

Every booking on Spotacasa follows the same secure path — no surprises, and never a payment to a stranger.

1

Find your home

Browse homes our team has reviewed and pick the one that fits. No viewings needed.

2

Send your details

Send a booking request with the information the owner needs. No payment yet.

3

Choose how to pay

Once your request is accepted, pick your option — secure bank transfer or SEPA, and Bitcoin where the owner offers it.

4

Pay securely

You pay only through Spotacasa, to the account on your invoice. Your money is held safely until you check in.

5

Confirm and get the keys

Payment is confirmed on the platform. You pick a date, and an agent meets you and the owner to hand over the keys.

Why it is safe

  • Payment only through Spotacasa — never to another account, and never outside the platform.
  • Every owner is verified: identity, property documents, and a code sent by post to the property address.
  • The payout goes to the owner (or their delegate), on the account they registered and used to pay for the listing.
  • Your booking is confirmed on our site, with a secure invoice — the only place payment is handled.

Questions? Our live chat is open every day, 08:00–22:00.

1

Step 1

Search and select

Browse verified apartments, studios and rooms across Europe — furnished or unfurnished, for short or long stays.

Book from anywhere

Find and secure your next home in minutes, entirely online — no viewings needed.

Accurate, trusted listings

Every listing is reviewed by our team, with photos, videos and detailed descriptions.

2

Step 2

Reserve your home securely

Send a booking request with a few basic details. You can request several homes at the same time.

Your data stays safe

Your details are only shared with the landlord once your booking is confirmed.

No payment until you are accepted

Sending a request is free. You only pay after your request has been approved.

3

Step 3

Confirmation

When your request is approved, you receive the payment details. As soon as your payment arrives, your booking is confirmed and we assign a local agent to hand over your keys.

An answer within 24 hours

Our team reviews every request and replies quickly — you always know where you stand.

Documents you may need

ID or passport and proof of income or studies. Each listing shows exactly what is required.

4

Step 4

Move in

Our local agent meets you at the home, hands over the keys, records the water, gas and electricity meters with you and checks every item in the home and its condition.

Escrow: your money is protected

We hold your payment and release it to the landlord only after you have moved in and accepted the home.

48 hours to accept or refuse

After the key handover you have 48 hours to accept or refuse the home in your account. After that, the home counts as accepted and the payment can no longer be refunded.

Owners & tenants

Two sides, one safe process

Whether you are renting out a home or looking for one, everything happens in one place — reviewed, confirmed and paid through Spotacasa.

If you own a property

  1. 1List it — add photos, price and your rules.
  2. 2We verify your identity and that you have the right to rent it, then publish the listing.
  3. 3We answer questions and screen tenants, so you only deal with confirmed bookings.
  4. 4You are paid to your own bank account shown on the invoice, once the tenant has checked in.

If you are looking for a home

  1. 1Browse homes our team has reviewed.
  2. 2Send a booking request — no payment yet.
  3. 3Once it is accepted, pay securely through the platform. Your money is held until you check in.
  4. 4Move in and take 48 hours to check everything is as described.

Whichever side you are on, you are covered by Spotacasa from the first message to the key handover.

Protection

How you are protected

A few clear rules keep both tenants and owners safe on Spotacasa.

Reviewed, accurate listings

Every home is checked by our team before it goes online. If a property is not as shown in the photos, you can cancel.

Your deposit, handled through the platform

The deposit is recorded and handled through Spotacasa, separately from the rent. If there is a disagreement about it at the end of the stay, our team steps in to mediate a fair outcome between you and the owner.

Cancellation and refunds

Cancel any time before check-in and your payment is refunded in full, automatically. After you move in you have 48 hours to check the home — cancel within that window and you are fully refunded too. After 48 hours you can still leave any time with 30 days' notice, and your deposit is returned.

Pay only through the platform

Your payment goes to the owner's bank account shown on your Spotacasa invoice — and only that account. Never pay any other account, and never pay outside the platform, even if you see the same home on another website. Confirmation and payment happen only here.

Verified owners

Before a listing goes live, our team checks the owner's identity and proof that they have the right to rent the property, so fake listings are far less likely.

If plans change at the last minute

If either side has to cancel at the last moment, our team helps you find the nearest alternative as quickly as we can, so you are not left without a place to stay.

Escrow protection on every booking

Your money is released to the landlord only after you move in. You have 48 hours after the key handover to accept or refuse the home.

Protected by Spotacasa escrowYour payment is verified and held securely — released to the owner only after you move in.
Secured
  • Money is held safely by us until you check in and accept the home
  • You receive the keys together with the signed contract
  • Fully refundable within the protection window
  • We charge a commission only to the owner — never to you

Spotacasa guarantee — if anything goes wrong, we refund you from us. Your money is protected end to end.

Verified to the boneEvery property is checked before it goes online — so owners and tenants can deal with no doubts.
  • Checked before publishing

    Our team reviews every listing before it appears on the site.

  • Activated by post

    A one-time code is mailed to the property's address; a listing can't go live until it's entered — this blocks fake listings.

  • Photos verified

    We check that photos aren't copied from other sites; reused photos are allowed only with the owner's permission.

  • ID & title deed

    The owner provides a valid ID and the property's cadastre / title document.

  • Some visited in person

    Selected properties are also inspected on site by our local agents.

How we validate every listing

Credibility is key to our success, so every listing on Spotacasa goes through a strict manual and automated check before it appears.

  • Out of the hundreds — sometimes thousands — of landlords, only those that pass our manual and automated validation are displayed.
  • We encourage you to report suspicious listings. We receive many reports and act on them, most often removing the listing.
  • Our technology updates a listing almost immediately when a home changes from available to rented.
  • Spotacasa keeps developing, but our commitment to remarkable, trustworthy service stays the same.

Happy house hunting!

10 countries

Headquartered in Spain, local across Europe

Our headquarters is in Spain. Our delegated agents in Czechia, Germany, Austria, Italy, France, Portugal, Hungary, United Kingdom and Croatia meet you on site: they hand over the keys, record the meters and check the inventory with you.

HeadquartersSpain
Local agents
CzechiaGermanyAustriaItalyFrancePortugalHungaryUnited KingdomCroatia

Move with confidence

Reviewed homes, clear terms and secure payments — so you always know what to expect.

Simple from start to finish

Smooth browsing, easy booking and guidance at every step — no stress, no surprises.

Made for you

Friendly support from real people and tools that adapt to your plans.

How we work & our partners

A simple idea: owners and tenants deal with each other directly — we make sure it runs safely, before and after the stay.

As a company, we also list the homes on our platform across large rental and travel sites — such as Booking, Airbnb and Vrbo — and from there they are picked up by many others. It works both ways: homes listed on those sites also reach us. So wherever a tenant is searching, they land exactly where they need to be.

If you list with Spotacasa, you (the owner) are the only one who talks to the tenant — you keep the direct relationship. We act purely as a neutral third party: we make sure everything runs smoothly and safely, before and after the stay, for both tenants and owners.

How we work

We stand against discrimination

We believe everyone deserves a fair chance at a home. That is why every listing published with Spotacasa can be booked directly — as long as it meets the requirements and is accepted by our system. No gatekeeping, no bias.

“I will treat everyone in the community — regardless of their race, religion, national origin, ethnicity, skin color, disability, sex, gender identity, sexual orientation, or age — with respect, and without judgment or bias.”

Additional safeguards & features

Guest identity verification

Our processes help ensure booking guests are genuine.

Profiles & reviews

See info, ratings, and past stays for every guest that books.

Your questions, answered

Can't find what you're looking for?

Contact us
Do I have to pay before my booking is accepted?

No. Sending a booking request is free. You only receive the payment details after your request has been approved.

How long does it take to get an answer?

Our team reviews requests and replies within 24 hours. If your request is not accepted, you pay nothing.

What documents do I need?

Usually an ID or passport and proof of income or studies. Every listing shows which documents its owner requires.

When is the money transferred to the landlord?

Only after you move in and accept the home — or automatically when the 48-hour period after the key handover ends. Until then, we hold it in escrow.

What if the home is different from the listing?

You have 48 hours after the key handover to refuse it in your account and tell us why. If you refuse in time, we refund your payment. After 48 hours the payment can no longer be refunded.

Can I leave my rental early?

Yes, with the notice period stated in your contract — shown on every listing (usually 30 days).

Can I trust the landlords?

Every listing is reviewed by our team before it goes online, and landlords with a verified badge have confirmed their identity. All bookings and payments go through our platform.

What if I want to cancel?

Before your request is accepted, cancelling is free. After your booking is confirmed, the cancellation policy shown on the listing applies.

Can I request several homes at once?

Yes. Requesting several homes for the same dates increases your chances. Once one is confirmed, cancel the others from your account.

Which payment methods do you accept?

We accept secure bank transfer (SEPA or international). Every payment goes through the platform and is protected until you check in. For your security, the first payment is always by bank transfer. Where an owner offers it, Bitcoin is also available — you’ll see the option at checkout.

What if the owner doesn’t reply to my message?

Owners have 3 days to respond. If they don’t reply in time, you can flag it directly in the conversation and we’ll send them a reminder.

Is there any fee for tenants?

No — there is no fee for tenants. Browsing is free, and if an owner sends you a direct link you can view that home and book it at no cost. You only need an access pass if you want to search the whole platform freely and see all photos or contact owners yourself.

How does an access pass help me get the home?

Popular homes attract many applicants. Pass holders — and tenants who received a direct link from the owner — are surfaced first, so a pass helps you stand out, look trustworthy and reach owners ahead of the crowd. With a direct link from the owner, everything proceeds normally either way.

Are all listings from private owners?

Yes. Listings are created only by the property owners themselves, who are verified — identity and proof of ownership are checked. We do not accept agencies. If you believe a listing belongs to an agency, please report it.

Ready to find your next home?

Browse reviewed homes for short and long stays.

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